What is the turnaround time?

Turnaround time is the length of time it takes from acceptance of order to when it is delivered to your business. Business days are Monday through Friday. Holidays, Saturdays and Sundays do not count when calculating turnaround. The Smart Group assumes no responsibility for delays caused by delivery carriers or any damages resulting from the failure to receive a job on time. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

Can I get a VAT invoice?

A VAT invoice will be emailed to you once your order has been printed. This is also your receipt. If you would like a copy invoice at any time, please email accounts@thesmartgroup.ie

Most common sources of delay in jobs!

On many products on our website just below the main image there are buttons called ‘Files’, ‘Design guidelines’ and ‘Uploading files’. These sections will tell you everything you need to know about sending us files. Some issues we come across are: Design files with no bleeds or the wrong sized bleeds. 72dpi or other low resolution files (files must be 300dpi!). Wrong sized files. Files with text or other critical design elements placed too close to the cut or trim line. Missing fonts. 98% of the time customers know how to send us their digital designs, “BUT” before you ask or send us your Word® files, we’d like to say ‘No that isn’t a digital design’.

I am not satisfied with the quality of my job. Can I get my job reprinted?

Please mail us samples of the work and not the entire order quantity, so we can determine what the problem is. Include your order number, a brief description of the problem and address to The Smart Group, Unit 1 Springfort Business Park, Nenagh, Co.Tipperary, Ireland, E45 V524.

If it is a spelling mistake that is noticed after your design has been approved then unfortunately we cannot reprint jobs based on these type of mistakes. In situations like this we take each order on a case by case basis, in most cases we will reprint the job and charge you the cost price to us.

What file formats do we accept?

We absolutely love getting PDF files with all the bleeds and crop marks (technical bits and pieces). In every product on your website just below the main image there are buttons called ‘Templates’, ‘Design guidelines’ and ‘Uploading files’. These sections will tell you everything you need to know about sending us files.

High resolution PDF

A PDF (Portable Document Format) is an open file format created by Adobe Systems, encapsulating a composite description of a document that includes the text, fonts, images, and vector graphics. The advantages of high res PDFs over collected artwork are numerous, there’s only one file to send, it’s a smaller size file, problems with fonts not loading or images going missing are reduced and you will have a better idea of how the job will print as it has a better preview.

Do you offer design services?

Yes, we have an award winning design team with tonnes of experience ready to get working for your brand. Please Get in Touch to learn more about our services.

How much does it cost?

It varies on the type of project and the time involved. Chances are we have seen it all before, and will quickly be able to guide you to best solution and budget for your project.

Where do you deliver?

Currently anywhere in Ireland and UK. Soon we will be delivering across the EU.

How long do your deliveries take?

It really depends on the products and quantities you order. Estimated times will be shown at checkout before you pay.

My order hasn’t arrived? What can I do?

Oh that’s not good, let’s get it sorted.
Contact us on +353 67 44444 and our service team will check where it is & get it sorted for you straight away.